SUPPORT REQUEST
Please have your Order ID, Email, or Phone Number ready. This helps us resolve your query faster.
FAQs
IS COD AVAILABLE?
Yes, COD (Cash on Delivery) is available for your convenience.
HOW CAN I PLACE AN ORDER?
Orders can be placed directly on our website: gullysports.in
WHY DO YOU OFFER COD?
We offer COD to make your shopping experience easier and more flexible.
DO YOU HAVE A DISCOUNT CODE?
We occasionally run exclusive discounts. Check our homepage banner or subscribe to our newsletter to stay updated.
IS THERE A FIRST-PURCHASE OFFER?
When available, first-purchase offers are automatically applied at checkout or announced via email.
DO YOU HAVE A BIRTHDAY OFFER?
We occasionally surprise our subscribers with special birthday perks. Join our newsletter to be eligible.
HOW MANY DAYS WILL DELIVERY TAKE?
Delivery usually takes 2 – 14 days, and in some cases, up to 30 days depending on your location.
WHAT ABOUT THE QUALITY?
Our products are made from premium-quality materials and go through a strict inspection to ensure the best finishing and durability.
WHAT IF I’M NOT AVAILABLE DURING DELIVERY?
The courier will attempt delivery again or may contact you. Please make sure your contact details are accurate at checkout.
DO YOU OFFER EXCHANGES OR RETURNS?
Returns and exchanges are accepted only in case of damage or wrong product. Unboxing video is mandatory for claims. Size-based returns are not accepted, so please check the size guide before ordering.
WHAT IF THE SIZE DOESN’T MATCH?
Returns for size issues are not accepted. Please refer to our size chart or contact us before ordering if unsure.
WHAT IF IT’S DAMAGED?
If you receive a damaged item, send us an unboxing video via WhatsApp with your order details. Eligible cases will be resolved.
WHICH COURIER DO YOU USE?
We use reputed courier partners for safe and fast delivery. Tracking details are shared once your order is shipped.
IS EXPRESS DELIVERY AVAILABLE?
Express shipping is available for select locations at an extra charge. Contact our support team on WhatsApp for options.
DO YOU SHIP INTERNATIONALLY?
International shipping is not available currently. We deliver across India only.
IS WHOLESALE AVAILABLE?
Yes, for wholesale or bulk purchases, contact us directly via WhatsApp for best prices and offers.
IS RESELLING AVAILABLE?
We offer reselling opportunities. For details, contact our support team through WhatsApp.
DO YOU ACCEPT COLLABS?
We are open to collaboration proposals. Share your ideas with us on WhatsApp.
DO YOU ACCEPT PROMOTIONS?
Yes, we consider promotional partnerships. Email or WhatsApp us your proposal.
DO YOU OFFER SPONSORSHIPS?
We occasionally offer sponsorships for select events or teams. Contact us with details for consideration.
WHERE IS MY ORDER?
Track your order using the tracking link provided by email or WhatsApp after dispatch. For assistance, contact our support team.
FROM WHERE CAN I GET ORDER DETAILS?
Order details are shared via email upon purchase and are available in your account section if you created one.
IS THERE ANY ISSUE IF I ORDER WITHOUT LOGIN?
You can order without logging in, but logging in helps you access your order history and tracking easily.
CAN I UPDATE MY ADDRESS?
If your order hasn't shipped, contact support as soon as possible to request an address change.
DID YOU DISPATCH MY ORDER?
You will receive an email and/or WhatsApp update with tracking details when your order is dispatched.
WHY IS IT TAKING SO LONG?
Delivery times can vary due to location or courier delays. Please track your order or contact support for updates.
WHY IS IT SHOWING PICKUP PENDING?
This means the parcel is awaiting pickup from our warehouse by the courier. Delays usually resolve within 24-48 hours.
WHY IS IT SHOWING MISSING IN ADDRESS?
Your courier could not find or verify your address. Please check and update your address if needed, or connect with support.
IT’S SHOWING CANCELLED BY MERCHANT. WHY?
Orders may be cancelled due to payment issue, address error or stock unavailability. Contact us for more info or to resolve.
IS IT A SCAM?
No, we are a genuine store with a strong online presence and customer base. Check our reviews and social pages for reassurance.
HOW CAN I TRUST YOU?
We are trusted by thousands of happy customers. Check our Google and Instagram reviews for proof of our service and quality.
WHICH MATERIAL DO YOU USE?
We use premium polyester, dry-fit, and mesh fabric to ensure comfort, durability, and long-lasting prints.
IS YOUR SIZE CHART ACCURATE?
Yes, our size chart is accurate. Please check before placing your order or contact us for advice if you're unsure.
WILL THE COLOR FADE AFTER WASHING?
No, our products are made to last and won't lose their color when cared for as per instructions.
DO YOU PROVIDE AFTER-SALES SERVICE?
We provide full after-sales support. If you have any issue after delivery, feel free to contact us via WhatsApp or email.
CAN I CHANGE MY PAYMENT METHOD AFTER ORDERING?
No, payment method cannot be changed after placing an order. If urgent, cancel & reorder before dispatch.
CAN I GET AN INVOICE OR RECEIPT?
Invoices and receipts are sent to your email automatically after order confirmation.
DO YOU DELIVER TO MY LOCATION/PINCODE?
We deliver all over India. Use the pincode checker at checkout or contact us to confirm serviceability.
IS THE PRODUCT ORIGINAL OR BRAND NEW?
All products are brand new and are either premium replicas or official fan merchandise as described.
CAN I SEE REAL PHOTOS OR VIDEOS OF THE PRODUCT?
Yes, all product listings have real photos. Videos are also available on our Instagram or by request on WhatsApp.
CAN I CANCEL MY ORDER?
Cancellation is possible before order is dispatched. Contact us urgently on WhatsApp for cancellations.
CAN I CHANGE THE SIZE OR COLOR AFTER ORDERING?
Changes are possible until dispatch. Contact us quickly if you need to update your size/color.
CAN I ADD MORE PRODUCTS TO MY EXISTING ORDER?
New products must be ordered separately. If order not shipped, reach out to support for possible clubbing.
HOW LONG WILL A REFUND TAKE?
Approved refunds usually take 5-7 business days to reflect in your account.
DO YOU PROVIDE REPLACEMENT IF THE PRODUCT IS DAMAGED OR WRONG?
Yes, replacements are given for valid damaged or incorrect product claims backed by an unboxing video.
WHO CAN I CONTACT FOR SUPPORT?
Connect with us via WhatsApp (+91 73063 34966), email, or the Contact Us page on the website.
IS CUSTOMIZATION AVAILABLE?
Customization services are available for bulk or team orders. Share your requirements with us for a quote.
I ORDERED M, CAN I CHANGE TO L (SIZE CHANGING)?
Size changes are allowed before shipping. Message support urgently if you want to change your size.
DO YOU HAVE STOCK OF MY FAVORITE CLUB/PLAYER JERSEY?
You can check our website or message us to know the availability of specific jerseys or players.
DO YOU TAKE PRE-ORDERS FOR UPCOMING SEASON KITS?
We accept pre-orders for many new releases. Stay updated on new launches via Instagram and our website banners.
CAN I ORDER MATCHING SHORTS & SOCKS WITH THE JERSEY?
Yes, matching shorts & socks are available for select products. Contact support for combos.
WILL YOU RESTOCK SOLD-OUT JERSEYS?
We try our best to restock fast-selling jerseys. Restock updates are posted on the website and our Instagram.
WHEN WILL YOU RESTOCK SOLD-OUT JERSEYS?
Restocks depend on supplier availability. We update statuses in website product listings and Stories.
IS THERE ANY SIZE CHART BEFORE ORDERING?
We have a detailed, accurate size chart on all product pages for your convenience.
IS THIS AN ORIGINAL/REPLICA/FAN EDITION JERSEY?
We specialize in high-quality replica and fan jerseys. Product descriptions always mention the edition.
WHAT MATERIAL IS USED (POLYESTER, DRY-FIT, MESH)?
All jerseys are crafted from premium polyester, dry-fit, and mesh blends for comfort and breathability.
IS IT SUITABLE FOR DAILY WEAR OR ONLY FOR SPORTS?
Our jerseys are suitable for both everyday wear and sports activities.
WILL THE PRINT OR LOGO FADE AFTER WASH?
No, our prints and logos are made with durable techniques to last through many washes.
DO YOU PROVIDE DISCOUNTS FOR BULK/TEAM ORDERS?
Yes, special rates are available for large and team orders. Contact us with your requirements.
HOW MANY DAYS WILL IT TAKE FOR BULK CUSTOMIZED JERSEYS?
Bulk custom orders usually require 7 to 14 working days. Timelines depend on design and order size.
WHY PREPAID IS BETTER THAN COD?
You can save ₹40 with a prepaid order, while COD has a ₹90 shipping charge.
CAN YOU PRINT SPONSOR LOGOS ON TEAM JERSEYS?
Yes, sponsor logos and full customization are available for team orders. Ask support for details.
